Dentiaro data-deletion instructions
You can request deletion of information associated with Dentiaro, including information received through its Meta and WhatsApp connection, by emailing DENTIARO (PRIVATE) LIMITED at info@dentiaro.online.
Updated 6 October 2026
Send a request
Use the subject: Dentiaro data deletion request.
Include your clinic name and the email address associated with your Dentiaro account. If you are a patient, identify the clinic and the phone number or email address it uses for you.
State whether the request concerns a staff login, patient information, the clinic account, its WhatsApp connection or WhatsApp-related records. Briefly describe the information you want deleted and provide an address where we can reply.
Do not send passwords, Meta access tokens, payment-card details or clinical documents in the initial request. We may need additional information to verify your identity or authority. Requests about patient records may require coordination with the clinic responsible for those records.
Meta and WhatsApp information
You can request review of the WhatsApp Business Account and phone-number connection information, authorization information, and related permission, message-delivery and usage records that Dentiaro holds. Identify the connected clinic and business phone number if you know them. Do not send an access token.
To disable a connected account locally, the clinic owner can sign in to Dentiaro, open WhatsApp Integration and select Disconnect WhatsApp for the connection shown. This clears its usable access token and disables the local connection. If you cannot access that control, request help at info@dentiaro.online.
Local disconnection does not delete the clinic's WhatsApp Business Account or automatically remove all records. Review Dentiaro's access separately in Meta's business settings if you also want to remove the permissions held there. A request to Dentiaro does not itself delete records held independently by Meta or the clinic.
Review and outcome
We review the verified request and the records it covers. Where particular information needs to remain, the response will explain the relevant limitation. Billing, security, permission and opt-out evidence may require different handling from an active login or connection. Backups are handled separately from active records.
Archiving a patient in Dentiaro removes the patient from the active list and allows restoration; it is not a permanent erasure action. Deleting a staff login or disconnecting a number also does not automatically erase every associated record. Use the request process above for an erasure review.
Other privacy requests
For access, correction or another privacy question, use info@dentiaro.online. The application privacy notice explains the information used by Dentiaro.