Build a clearer appointment follow-up routine.
No process guarantees attendance. Clear details and a consistent contact routine give your team a better starting point.
Check details when booking
Confirm the patient’s contact number, dentist, date and time. Explain how to contact the clinic if plans change. Keep booking details consistent.
Give someone responsibility for follow-up
Decide who checks the next day’s appointments and handles changes. Use the communication service your clinic has available, with appropriate patient consent.
Keep the schedule current
Record cancellations and changes promptly. A shared calendar is most useful when reception and dentists see current information.
Measure your own results
Define how you count cancellations and missed appointments, and compare similar periods. Do not assume a published percentage applies to your clinic. No measured attendance improvement is claimed here.
Using Dentiaro alongside your process
Use Dentiaro for the appointment schedule, patient contact details and staff access. Keep a separate, agreed process for contacting patients: an appointment entry does not mean a message was sent.