Refund policy.
This policy applies to Dentiaro software subscriptions. Please review it before making a purchase when paid billing becomes available.
Your free trial
Dentiaro offers a 30-day free trial without a payment card. The trial does not automatically charge you, and there is no trial payment to refund. Your clinic account shows subscription payment options when available.
No voluntary refunds
When paid subscriptions become available, Dentiaro does not offer voluntary refunds for subscription payments, including a change of mind or unused subscription time. Use the free trial to evaluate the available service before purchasing.
Cancellation
Cancellation and a refund are different. A confirmed cancellation scheduled for the end of a paid period stops the next renewal and retains access through the valid paid-through date. Cancellation does not create a refund for the current paid period.
Required refunds and payment-provider decisions
This policy does not limit rights that cannot be excluded under applicable law. Where Paddle processes a payment as Merchant of Record, its applicable buyer terms and refund or chargeback decisions also apply.
If a payment provider imposes a refund or chargeback, Dentiaro suspends the affected clinic's access. Contact us to review the billing issue.
Billing questions
For a billing error, an unrecognized charge or a question about this policy, contact info@dentiaro.online. Include your account email and payment reference if available. Do not send your password, full card number or patient information.